We believe that value for money is very important and price our products accordingly.
We do not build a ‘Delivery Allowance’ into the price that we offer to you and
endeavour to keep shipping charges down to a minimum.
Where do you Ship?
We offer delivery to any mainland UK and International.
UK - There is a Flate Rate of ?3.00. We offer FREE delivery to all orders over
?29. A signature is required on receipt. Only orders placed via the website receive
priority delivery.
Highlands & Islands of mainland UK : We are happy to ship items outside of mainland UK. Depending upon the products
you order, there may be a surcharge for delivery. Should this apply, please contact
us for a quote.
International: There may be a surcharge for delivery. Should this apply, please contact us
for a quote. Delivery is usually 3-6 days
What are the delivery options?
We currently use Royal Mail First Class and Standard Parcel Service.
For some orders over 5 kgs we use a courier service. If a courier service has
been used we will advise you accordingly.
Remember that Royal Mail and our couriers work throughout the day so your order
may arrive at any time between 9am and 5.00pm.
How long will it take to dispatch my order?
Most orders received by 12pm (Monday to Friday) are despatched on the same day
and the vast majority within 48 hours of receipt, subject to stock availability.
For cheque payments, goods will be dispatched after funds have cleared.
We will always endeavour to keep you informed of anticipated despatch dates if
any delays do occur.
How long will it take for my delivery to arrive?
Orders are delivered by the most appropriate method, usually Royal Mail First
Class post or courier. Excluding weekends and Bank Holidays, orders are usually
delivered within 3 to 5 working days of the despatch date.
What will I be charged for Packaging and Postage?
We have a tiered system based on weight which will calculate the additional cost
for Package and Postage when you checkout. You will see the total before you complete
your order.
We have endeavoured to keep our P&P costs to a minimum for you and the structure
is as follows:
Up to 1kg - ?3.00
1.1 kg to 2 kg - ?5.00
2.1 kg to 5 kg - ?6.50
5.1 kg to 25 kg - ?8.50
Can I send things to another address?
We are happy to deliver your order to addresses other than your own. You’ll have
the option to tell us where you want to send the items in your basket during the
checkout process.
Returns Policy
What is your returns policy?
We hope you will be highly satisfied with any product purchased on our website
but if you wish to return an item to us then we aim to make it as quick and convenient
as possible.
You may return any unused goods in their original packaging within 7 days of
the date of dispatch. Please note that it is your responsibility to take care
of the products and ensure they are returned to us safely & in a saleable
condition. We will refund the cost of the product to you upon receipt of the returned
items. We cannot always refund postage & packaging costs - please see details
below.
Please notify us within 48 hours of delivery if your order is damaged or there
are any discrepancies. You can contact us by email or telephone +44 7973 621146.
How do I return an item?
Simply contact us by email or telephone 07973 621146 and we will issue a returns code and inform you of
the method for return of the goods.
The return address is:
Customer Returns
12 Bentley Court
Finedon Road Industrial Estate
Wellingborough
Northants
NN8 4BQ UK
Will the Delivery charge be refunded?
We regret that postage & packaging are direct costs and cannot be refunded
in all circumstances. If the return is required as a result of our error, we will
happily refund both the outbound & the return postage charges.
In all other circumstances, the cost of return postage and the original postage
charge are both non-refundable.
What happens after the items have been returned?
Once we have received and verified the returned item we will initiate the refund,
replacement or exchange.
